Returns & Exchanges

At ITALIA Chains, we stand by the craftsmanship of our Italian-made jewelry and offer a 30-day return policy to ensure your complete satisfaction. If your piece isn't the perfect fit for your style, we are happy to facilitate a seamless return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Jewelry

  Place the chain in its original velvet pouch and luxury boxing to ensure it is protected from scratches during transit.

• 3.
  Attach the Shipping Label

  Download and print the prepaid insured shipping label provided via email and securely affix it to your return package.

• 4.
  Receive Your Refund

  Once our quality control team inspects the item for its original condition, we will issue a full refund to your original payment method within 5-7 business days.